Please Hold! - AnsaCall Telecoms Blog
Business still needs the human voice.
Facebook, WhatsApp, LinkedIn, and email among many more are some of the most preferred means for communication in South Africa right now. According to a recent report from WorldWideWorx (2015) there are over 11.8 million Facebook users in South Africa alone!
With such encouraging number and growth potential, it is no wonder that most company funds are spent on a digital company presence, but have we moved forward too quickly and forgot the basics? Although the growth in the digital sphere, especially in South Africa, is encouraging, there is an average of 1.17 phones per person in South Africa, including all the people on the population register, South Africa Web (2015).
What do people do in an emergency? Would you text someone that you need help or would you call? When you need support and advice, would you like to hear the reassuring voice on the other side of the phone call or would you feel satisfied with a Facebook post? Most of you reading this are pretty sure that speaking to someone will give you a greater sense of comfort and control.
What about the anxious wait in-store for someone waiting on a business to answer their phone? Imagine that you are calling your bank about a fraudulent transaction and are greeted by nothing but silence for minutes while you wait? Or music? Would you even have trust that someone will attend to you call?
SIMPLICITY IS OFTEN BEST- MESSAGE-ON-HOLD
Don’t fail your callers by having only music or worse yet, silence greet their calls! A simple yet effective solution is at hand. Yes, a message-on-hold solution can increase your customer satisfaction levels, increase customer retention and improve your company’s brand image.
BE THE DIFFERENCE YOU WANT TO SEE IN THE WORLD!
You know the frustration and doubt when faced with a ringing phone that the company doesn’t pick-up on time. Change that wait for your callers and entertain, educate and help them feel attended to by implementing a message-on-hold solution today!