AnsaCall Telephone Etiquette Training

Telephone etiquette training

Telephone etiquette training

Training outline:  

  • Introduction and Ice-breaker
  • First impressions count- discussion and practical application of office etiquette
  • 15 minute tea break
  • “You are the face of the company” – discussion on dealing with upset and angry callers, correct greeting on the phone, use of appropriate vocabulary when addressing clients and colleagues
  • Office dress code - discussion and practical examples. How the dress code influences your success and represents your company.
  • 30 minute break
  • Making the most of your voice - Voice exercises and tips in our in-house recording studio
  • Practical session on answering the telephone, manners, voice projection and vocabulary

Randburg Sun recently published an article about our Pro-Bono Initiatives: