AnswerCall™ information & marketing messages are professional sound-recordings of information and marketing regarding your company, broadcast to existing and prospective customers, whilst their call is placed on hold.
The messages are recorded at our in-house recording studio, which is also available for hire. We only work with trained, professional voice artists and our clients are free to choose the voice they feel will represent their company best. We also have the option of providing these messages in any of the South African official languages.
The recorded messages will help your business retain callers while they are placed on hold, and will also make your business sound professional and interesting as a first point of contact when clients phone in.
We take our clients through the entire process from the initial script writing, choosing the appropriate voice and tone of the message to the final installation as well as any future message changes. At AnswerCall we pride ourselves on our efficient and effective service and a new client can expect to have their message installed and working 7 days after the initial enquiry.
To get a feel for the type of voice that you would like to represent your company, please go to 'our voice artists' tab and listen to the demos provided.
It’s your audio value-proposition played to your target while you have their 100% undivided attention!
Information that you know is important for your customers to hear is crafted into an audio script and then recorded with professional voice-talent in our state-of-the-art studio. The final audio production is then edited and background music added. Once you have approved the full production our technicians then install your audio branding production onto your existing telephone system. This is done seamlessly without any disruption to your work-flow and requires no user interaction or maintenance.
Placing callers on hold is an unavoidable reality faced by all successful businesses. Most callers understand that they may be placed on hold when lines are busy; it’s what they hear whilst on hold that forms a lasting impression. Silence, chimes, ice-cream truck music just does not build trust and confidence in your caller’s mind. This makes AnswerCall Information & Marketing Messages an extremely effective and valuable tool when used during this direct-marketing opportunity. AnswerCall Information & Marketing messaging creates a powerful, engaging, informative and enduring first impression. This out-of-this-world customer-experience ensures that you differentiate, enhance and validate your corporate image.
Customers are a valuable commodity to your business and they need to feel that they are valuable every time they make contact. By communicating and informing them you build confidence and trust, thereby enhancing your corporate Image and creating a memorable first impression, every time! Your Customer's Experience is improved and customer needs addressed and they rave about your customer-service. You are presented with the perfect medium for effectively Selling, Cross-Selling and Up-Selling your products.
You are assured that your prospects and clients are aware of all your products and services. Your AnswerCall Information Messages ensure that you Differentiate and Dominate in your markets. Reduce costly Hang-Ups when you communicate with your callers! You get unlimited free message changes: every time you want to share information with your target, we update your message. Our solution is fully compatible with all telephone systems. As an AnswerCall partner, your receptionist/switchboard operator is invited to attend our monthly switchboard etiquette and front-line training course, at no additional cost!