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AnswerCall Vision

To create technologically-empowered solutions for communication management and voice marketing solutions.  

Driven by excellence to meet our client’s holistic needs in voice recording media.

AnswerCall Mission

  • Providing an innovative and customised message-on-hold and all other voice recording solutions to client.
  • Delivering on our client requirements timeously and reliably; and
  • Remaining a technologically-driven, dynamic team, employing and developing quality people.

AnswerCall Values

AnswerCall focuses on and is committed to quality delivery, and the expansion of technological boundaries in message-on-hold systems as well as voice recording advancements through:

  • Quality service.
  • Customer focus.
  • Operational efficiency.
  • Research leadership.
  • Embracing change. 
Why AnswerCall ?
Every organisation wants to project a memorable first impression whilst enhancing their image at every stakeholder contact.
You work hard to attract new business and retain existing business.  You continuously strive for the projection of an unwavering corporate image.  But how do you package your brand in a way that ensures that your business always stands out and is always top-of-mind?  How do you ensure that the vital first one-on-one stakeholder contact point is memorable, professional and engaging?

 


 

  • Improve customer experience: On-hold messages can help callers feel valued and appreciated.
  • Reduce call volume: On-hold messages can answer common questions or provide information about unusual occurrences, which can reduce the number of calls that need to be handled by live representatives.
  • Create brand loyalty: On-hold messages can help businesses foster genuine connections with customers, which can lead to brand loyalty.
  • Help process calls faster: On-hold messages can help prepare callers for their call transfer, which can help businesses process calls faster once they connect.
  • Promote products and services: On-hold messages can be used to promote specific products, services, or events, which can create new sales or service opportunities.
  • Informative: informing your callers about your web address, operating hours and other important useful information.
  • Value: increasing Marketing Value and, at the same time, decreasing Marketing Spend. Upsell and Cross sell products.

        When creating on-hold messages, it's important to consider the average time that callers are put on hold, the structure of the message, and the caller's needs and preferences.

 
 
 
 
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